Privacy Policy

This Privacy Policy explains how LeadMate Ltd (“LeadMate”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you use our services, website, or respond to our advertisements. It also sets out your privacy rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

Mobile Communication Policy

We respect your privacy and will never share your mobile number with third parties for marketing purposes.

By providing your number, you consent to receive SMS messages related to LeadMate services, including notifications, updates, and support.

• Opt-out instructions: Reply STOP to any SMS we send.

• Support: Reply HELP for assistance or email [email protected].

Interpretation & Definitions

• Company: LeadMate Ltd, referred to as “LeadMate”, “we”, “us”, or “our”.

• Device: Any device capable of accessing our services (e.g. mobile phone, tablet, or computer).

• Personal Data: Any information that identifies or can reasonably identify an individual.

• Service: LeadMate’s website, platform, and messaging/automation services.

Information We Collect

When using our services, we may collect the following:

• First and last name

• Email address

• Phone number

• Location information (address, city, country)

• Business information (e.g. company name, website)

• Messages, preferences, or other details you provide when contacting us

We may also collect technical information such as IP address, browser type, and usage data to improve our website and services.

How We Use Your Data

We may process your Personal Data to:

• Provide, operate, and improve our services

• Contact you via email, SMS, or phone regarding updates, support, or offers

• Respond to enquiries and manage client relationships

• Ensure compliance with UK laws and protect against misuse

• Improve user experience and service functionality

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract: To deliver the services you sign up for

• Consent: Where you opt in to marketing or SMS communications

• Legitimate interests: To improve our services and communicate with clients

• Legal obligations: To comply with UK regulations

Security of Your Data

We use commercially reasonable measures to protect your data, but no method of electronic transmission or storage is 100% secure. While we work hard to safeguard your information, we cannot guarantee absolute security.

Your Rights (UK GDPR)

You have the right to:

• Access a copy of the data we hold about you

• Request corrections to inaccurate data

• Request erasure of your data (where legally possible)

• Restrict or object to certain types of processing

• Withdraw consent at any time (for marketing communications)

To exercise your rights, email us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and where appropriate, we may notify you by email.

Last updated: 22/09/25

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